Office Policies

Appointment Policy

We will charge a no show and cancellation fee if no contact with office staff has been made to reschedule appointment within 24- business hour advanced notice.

Prescription Refill Policy

Please allow 24 hours for prescription refills. Medications are not refilled after business hours.

Financial Policy

We are all aware of the crisis to healthcare financing nationwide. Quality, personalized medical services may sometimes be expensive and we are working hard to contain costs on your behalf. There is much misunderstanding regarding the role of insurance and other "Third Party Payors" in the process. The following is an attempt to explain our policies in this regard:

1. Services are provided to patients, not to insurance companies. Private practice medicine is Fee-For-Service and implies a contract between patient and provider.
2. Insurance contracts are between companies and beneficiaries (patients) for reimbursement of certain covered expenses.
3. In cases where we do have contracts with managed care providers we will comply with your policy.
4. In other words, we will be filing your claims with the appropriate carriers and collecting your copay at the time of services.
5. Patients covered under HMO or PPO are responsible for their copay at the time of service. They are also responsible for any portion of charges designated by the insurance company.
6. Payment is due at the time of service. All copays, deductibles, and co-insurance are the patient's responsibility.
7. In order for our business office to file your insurance correctly, it is your responsibility to give the receptionist a copy of your most current insurance card along with your referral number if required.
8. Many insurance companies' policies require you to have a referral number in order to cover and pay your visit or procedure. If your referral has expired and you have not obtained a new referral, you will have to be rescheduled. It is your responsibility to provide the number at time of service or you will be liable for the charges in full.
9. Patients electing to be seen out of network will be responsible for payment at time of services.
10. Patients covered under Medicaid must present current card and copay when applicable.
11. Recipients of medical care are expected to pay for those services whether covered by insurance or not. Insurance coverage is determined by your contract with the company.
12. We will charge a no show and cancellation fee if no contact with office staff has been made to reschedule appointment within 24- business hour advanced notice.
13. For certain services (i.e., Procedures, Hospitalizations) we will assist you by filing a claim on your behalf to your insurance company. Bills not paid by insurance remain the responsibility of the patient.
14. In situations of severe financial hardship, this office will consider making special arrangements on a case-by-case basis. Please discuss this with our office manager immediately if you feel it applies to you.
15. We are all here to serve. If you have remaining questions, out staff is ready to help find the answers.